How we deliver our service
Because we can accept your Booking and make a legally enforceable agreement between you and the Supplier without further reference to you, it is important for you to read these terms carefully and to make sure that they contain everything which you want and nothing that you are not willing to agree to. If you are unsure about any of this, please email [email protected].
The following words have these meanings throughout the Conditions:
i) Arrival Date and Time - the date and time that your Booking will commence with the Supplier;
ii) Booking - your order for the Leisure Facility you book;
iii) Conditions - the terms and conditions set out in this document;
iv) Consumer- an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
v) Contract - the legally-binding agreement between you and the Supplier for the provision of the Leisure Facility which incorporates these Conditions;
vi) IMIN LTD - we act as a payment and booking platform only on behalf of Suppliers, acting as their agents.
vii) Leisure Facility - the description and facilities as set out by the Supplier
viii) Supplier - the organisation supplying the Leisure Facility and who will be directly responsible to you for the Leisure Facility and for fulfilling the Booking
ix) Supplier’s Website – the website of the Supplier, made known via the Third Party Technology either on the website or app, or via the confirmation e-mail.
x) We, us or our – IMIN LTD, a company registered in England and Wales number 07716450whose registered office is 83, Northstand Apartments, Highbury Stadium Square, London, N5 1FL. [email protected]
xi) Third Party Technology – the Website, App or other technology on which the Supplier listed its Leisure Facilities
xii) Third Party Technology Owner – the third party who owns the Service
2. Application of these conditions and contract formation
2.1 When you place a Booking for a Leisure Facility with us, you are making a binding offer to purchase that Leisure Facility from the Supplier in accordance with these Conditions.
2.2 We can reject any Booking if we wish for any reason, although we will try to tell you promptly the reason for our decision, which must be due to a price or description mistake, inability to obtain your payment or other genuine fair reason.
2.3 A Contract will be formed with the Supplier for the Leisure Facility with the Supplier once we have provided you with confirmation of the Booking.
2.4 No significant variation of the Contract, whether about description of the Leisure Facility, price or otherwise, can be made afterwards unless the variation is agreed by you and us in writing. If there is a significant change, we will contact you and if you do not accept the change, we will offer you the opportunity to withdraw from the Contract and obtain a refund of monies paid to us or to make an alternative booking.
2.5 We intend that these Conditions apply only to a Contract entered into by you as a Consumer.
2.6 In making the Contract, we are acting as agents only for the Supplier, whose place of business will be shown on the Supplier’s Website.
2.7 Any complaints about the Booking, Leisure Facility or the Supplier must be made to the Supplier directly.
3.1 The costs of each Booking are set out on the Service at the time of your Booking.
4.1. You must pay us in full when making your Booking.
4.2 Payment can be made by debit or credit card and all payments will be processed by a third party payment platform, Stripe, whose terms and conditions can be found here.
5. Provision of the Leisure facility
5.1 The Supplier must provide the Leisure Facility in accordance with the Booking.
5.2 It is suggested that you arrive 30 minutes before the scheduled start time on the Arrival Date to ensure that you do not miss the Booking.
5.3 The dress code can vary greatly between Suppliers so please contact them prior to the Arrival Date to ensure that you are familiar with the dress code, where applicable (i.e. specific sports shoes etc.).
5.4 As your contract is with the Supplier, you agree that you will be bound by the Supplier’s terms and conditions and any restrictions/rules they have in place at the Leisure Facilities.
5.5 The Supplier will require proof of the Booking Confirmation on the Arrival Date. If you do not produce this, the Supplier may ask you to make another payment in order to continue with the Leisure Facility.
5.6 Any additional facilities, food or drink consumed on the day of the Booking will be an additional cost that you will need to pay the Supplier. We accept no liability for any charges you consume on site in relation to anything outside of the Leisure Facility that you booked through us.
6. The Third Party Technology and Supplier Websites
6.1 We are not responsible for the Third Party Technology or the Supplier’s Website and the Third Party Technology Owners and Suppliers are solely responsible for ensuring that all of the details on the corresponding websites are up to date including facilities offered, price etc. If we do identify that an incorrect price has been advertised then we reserve the right to change it, regardless of whether any Bookings have been accepted by us. If that is the case, we will offer you the opportunity to Book another Leisure Facility to the value of any amount that you have paid to us, or to have a full refund.
6.2 We have no rights in, nor are we responsible in any way for the information given on the on the Third Party Technology or the Supplier’s Website in regards to premises or facilities advertised.
6.3 There may also be links on the Third Party Technology to our Supplier's Websites, but these are not under our control and we have no responsibility for any information whatsoever or howsoever set out on the Third Party Technology or our Supplier's Websites.
7. Our Liability
7.1 We shall not be liable for death or personal injury caused by the Third Party Technology Owner’s or the Supplier's negligence or breach of their duties under the law, fraud or fraudulent misrepresentation.
7.2 We are not liable or responsible in any way for the provision of (or lack of) the Leisure Facility or Booking, the Supplier's facilities or any other services provided by the Supplier.
7.3 We shall not be liable for losses or damages (whether direct, indirect or consequential) whatsoever, whether in contract, tort (including negligence), or otherwise arising from the Third Party Technology or the use of our platform, or from any interruption or delay in accessing the Third Party Technology or our booking functionality.
7.4 If a Supplier cancels a Booking we will use our best endeavours to offer a replacement Booking to the same value, or offer you a refund.
7.5 Subject to this, our liability will be of no greater value than the cost of your Booking.
7.6 By agreeing to these terms, you agree to fully indemnify, defend and hold Us harmless our officers, directors, employees, contractors, agents, suppliers, service providers, licensors and third party partners from and against all third party claims, costs, losses and/or liabilities relating or arising in connection with any illegal use of the Third Party Technology, any breach of your representations or warranties or any violation of these terms by you or anyone to whom you allow access to our services using your internet connection and or Booking details.
8.1 The Contract continues until the completion of your Booking at the Leisure Facility.
9. Data protection, privacy and cookies
9.1 We can use your identity and other information about you which you give to us only to help us to comply with our duties under the law, to provide the Leisure Facility and handle your payment for it and, if you give us your prior consent, to tell you about our products and services, on condition that we stop as soon as you tell us in writing to stop. We promise to use reasonable care to keep that information confidential. You promise that the information that you give to us is true and, if it changes, you will tell us promptly.
9.2 We deploy cookies when you are making a Booking with us.
9.3 Please refer to our full privacy and cookies policy here.
10.1 There is no legal right for you to cancel this Contract once we have accepted your Booking. Therefore, if you do not wish to proceed with the Booking, or do not attend the Leisure Facility on the Arrival Date you will not be entitled to receive any refund.
11.1 We do not guarantee that we can make any amendments to your Booking, but where an amendment is requested and we can make such an amendment, you will incur an administration charge of £25.00.
12. Medical Conditions
12.1 If you have any special requirements or medical conditions then you should discuss these directly with the Supplier before making a Booking to discuss any specific issues and/or options.
13.1 We hope that you will be happy with the service provided by us however, if you do have any complaints regarding the service we provide then please contact us using our contact us by writing to us at IMIN LTD, 14-22, Elder Street, London, E1 6BT, or emailed to [email protected].
13.2 You can also submit a complaint for online resolution to the European Commission Online Dispute Resolution platform.
13.3 If you have any complaints in regards to the Supplier’s Website then please follow their internal complaints procedure. If you are unhappy with the outcome then please contact us however, we do not make any warranties or representations as to what steps we will take in regards to such complaints.
14. Statutory Rights
14.1 Nothing in these terms and conditions affect your statutory rights.
15. Force Majeure
15.1 We will not be liable if we are prevented or delayed in performing our obligations under these terms due to Force Majeure.
16.1 If any provision of this Contract (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this Contract will not be affected.
16.2 No person other than you or us will have any right to enforce any of this Contract’s provisions.
17. Governing law and jurisdiction
17.1 This Contract will be governed by the law of England and Wales and disputes can be submitted to the jurisdiction of the courts of England and Wales.